Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows …
Starting at $299 per month
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
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$299.00
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$399.00
Cloud
per month
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Competitors
- Tech Details
- FAQs
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
Birdeye Videos
Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.
Birdeye Competitors
Birdeye Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 9.
The most common users of Birdeye are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(1-25 of 117)Companies can't remove reviews or game the system. Here's why
March 18, 2024
Fantastic software and customer service
We use Birdeye mainly for automated review responding. We're able to creat custom response templates and have them trigger based off specific ratings and/or platforms. Being able to do this has saved my team countless hours of time logging into all the different profiles we manage and responding to reviews manually.
- Automated review response
- Customer service
- User friendly interface
- More robust reports
- Informing current customers with latest features
March 17, 2024
Geat Product!!
Score 10 out of 10
Vetted Review
Verified User
We currently use Birdeye for work order follow-up/reputation management and resident retention. It allows us to dive into how satisfied residents are after receiving services from us. We are able to call residents back and address any issues they may have encountered with maintenance during work orders being completed.
- User-Friendly system
- Send out review links to multiple means of communicating
- Allows us to get a better understanding of how residents feel about the service provided
- More ways to send out links
- Call/text residents right from the home screen
- Get a full report monthly/weekly
March 13, 2024
BirdEye - Be Found, Be Heard, Be Chosen, and Communicate
We use Birdeye to communicate with our customers through multiple channels like Facebook Messenger, Instagram Messenger, Google Chat, Live Chat, and texting to name a few. A great platform that started as a review company that has morphed into a full-blown customer retention, customer acquisition, and retention platform. Would not leave home without them!
- Manage reviews from monitor to promote to ask for or acquire reviews
- Unified communication Inbox
- Social module
- Mass texting, one on one texting, two way texting
- Better email
- More APIs
My company works with 1000s of businesses and we utilize Birdeye's software to ensure that we are successfully managing their reputations online and helping them to increase their ratings across review platforms. I work with around 100 clients myself and they are all thrilled with the results they get through integration with Birdeye. One of my favorite features is the ability to create templates for automatic replies to customers. This helps us to engage with our clients' reviews whether they are positive or negative. I highly recommend Birdeye!
- Customer Service
- Ease of use
- Advanced Technology
- More branding and marketing options
March 13, 2024
Birdeye is Great!
I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.
- Efficiently help problem solve
- Communicate well and follow up
- Platform is very user-friendly
- When there are problems, making the process more understandable to us and to clients - specifically with integration issues
- QR code maker could be improved for more customization
- More customization options in review requests
March 12, 2024
Best Review System
We use Birdeye for Review Management for Our Clients and Have seen tremendously awesome results with Google Reviews. Which in-turn help us in overall SEO services, and Google online presence. We have been using their integrations for Auto trigger reviews for clients and create a better experience overall. Also their support is very good and responsive.
- Reviews
- Listings
- Google Business Sync
- Integrations
- Listings
- Booking Widget
- Chat
March 12, 2024
Birdeye is the best!
I use Birdeye on behalf of my small business clients to gain reviews! The purpose for using Birdeye for my clients is not only to gain reviews, but to gain good reviews as well. The more reviews my client obtain, the higher they will rank on Google. Birdeye is a key component into helping my clients grow their small businesses!
- Easy to set up and account
- Customer service
- Fantastic marketing strategy
- 10DLC set up was tricky
- Faster customer service
- Clear instructions
March 12, 2024
I would recommend Birdeye!
I use Birdeye for about 100 of my clients. We use it mainly to get feedback from their customers. We have some insanely successful campaigns through Birdeye that have helped improve my client's SEO immensely. We also use it to reply to reviews. It adds a personal touch to their Google page and Birdeye makes it really easy to come up with responses and rotate through them. It saves my clients a ton of time.
- Allows Integration for hands off review requesting
- Responding to reviews with AI
- A great customer service team
- More client management systems to integrate with
- More atheistically pleasing QR code options
January 23, 2024
Birdeye: The Good, The Bad, and The Ugly
We white label Birdeye's Review Management platform to clients in Home Service industries like roofing, plumbing, HVAC, fencing, etc. We use their platform with 4 current clients, and we have fluctuated between 4 - 14 clients on the account at any given time. We have been using Birdeye since 2019. Our clients log into their client profiles, and we help guide them or perform review management services on their behalf.
- Innovative Company with a Whole Suite of Solutions
- Easy to White Label
- Integrations with CRM Tools to Automate Review Requests
- Positive Reviews Don't Always Post to Google Business Profile
- Support is Sometimes Limited in Helping Solve Issues
- Dashboard for White Label Partner Program Could Use Improvement
January 11, 2024
Birdeye exceeded our firms expectations
We joined Birdeye as a strategic partner 12 months ago. We work on a lot of review removal requests so this paired up well with that service offering. We use Birdeye for all of our review management clients, for organic outreach and responses, as well as for directory listing updates and client surveys.
- intergrates with Google
- provides great customer support
- flexible to how we use the tool
- a few APIs listed on their site integration list still require a manual work around for certain sites and CRMS
September 18, 2023
Why Get Birdeye?
I use Birdeye for Social Media Reputation Management. They helped us raise our rating on Google from 2.1 to 3.1
I also use Birdeye for Mass Messaging (Text/Email) and for Survey and Reviews.
Also for answering question with Live chat and Chat bot for auto response with our FAQ.
- Social Media Reputation Management
- Mass SMS messaging and Mass E-mail message for Announcement
- Survey and Review forms to send
- Chatbot for our FAQ if the question are posted beyond office hours
- Live Chat to help our customers question in real time
- Listing our Company to over 50 sites
- Maybe the automation can be fix by us meaning the user and not from Birdeye support. So whenever I add new Survey I can just edit the VA automation myself. Currently, i need to ask them for help with this. But they respond quickly.
- making the google monitoring refresh to automate force refresh at least twice a day?
- making the requirements on sending thru SFTP be more easier so I won't get too much failed send.
September 14, 2023
Straightfoward and Simple
We have an extensive portfolio of properties across the Sunbelt and Birdeye helps us manage their reviews across various portals.
- Review templates
- Updated reviews
- Updated review answers
- Customer Service
- Customer Sentiment Analysis
- Keywords
June 29, 2023
10/10 will use forever!
Score 10 out of 10
Vetted Review
Verified User
I use Birdeye every day for my spa. I was getting all kinds of messages from social media, and Birdeye put all of those in one inbox. Also, I can pre-post on social media as far as I want in advance. That is a game-changer! It helps out a lot too because I am able to send surveys to customers as well as to employees. Also, Aditya, who is my representative, is great at explaining things to me and walks me through any questions I have with patience. I recommend Birdeye to everyone I meet!
- Generates reviews from actual customers
- SEO help
- Social media advance posts
- The app on the phone should be the same as the computer
June 28, 2023
Birdeye, not just reports but good ones
Score 9 out of 10
Vetted Review
Verified User
Within our organization we use Birdeye for multiple purposes. We have the Listings, Social, Surveys, and Reviews. We use the reports for almost everything. We recently opened a new clinic and were able to bulk import contacts to send out information to the community quickly. We recently started using the surveys, and I love the fact that we can put specifics as to who gets the email or not. The inbox has a few glitches where we get a lot of inquiries and just don't have the manpower to respond to them all. An auto-response feature for the inbox would be a huge help. The Social feature is absolutely amazing! The reports are very accurate and give a nice overview of each account or everything together. Campaigns are fantastic and I love being able to see who has opened what and our response rate. Reviews are very easy to automate and integrate. No big issues or anything. Integration of the Surveys has been a little difficult, but we are getting there.
- Social feature
- Review auto response on multiple platforms
- Mass email campaigns, with a max of 5000
- Reports
- Integration with our PIM software for surveys
- Inbox not having an auto response for google chat
- Not being able to turn off the inbox feature
June 28, 2023
Birdeye will have your business flying high!
We use Birdeye in a variety of ways. Our original contact with them was to inquire about an online chat for our website. Within that process we learned the wide scope of services they offer and we put our online reputation in their hands. We love having "all things online" in one place. We can manage all of our reviews, chats, and referrals on their site. They had a great staff that walked us through the set up process to get everything up and running. We continue to have a monthly meeting with our representative that keeps us up on our progress and helps us to see what is working and what is not. They have always been upfront and honest about the modules that we need and which ones we don't. I think it speaks very highly of their integrity when they are trying to sell something, and they bring to light the fact that it's not something we needed. That is when I knew they cared about me as their customer and not just their sales. We have loved using the Birdeye platform!
- Date reporting
- Online presence management
- Gathering reviews
- Sometimes when we are replaying on the chat, the cursor will jump back to the beginning of the line. That is very frustrating.
June 27, 2023
Birdeye helps a ton in potential client retention
We use Birdeye to track and capture client reviews as well as to track and capture potential clients that engage our website. We also use it as a communication tool with current clients.
We use Birdeye for review management, review requests, website chat and for mass emails.
- Review Requests
- Reporting
- Chat Customizability
- Account Management
- Customer Service
- Chat Speed Load Times
June 27, 2023
Birdeye does the work for you!
We enhanced our Google platforms using Birdeye for reviews and integrated it with Payzerware to make it all more efficient, we just sit back and watch our review score grow on Google and other platforms.
- They integrated everything with our dispatching software for us
- The review requests go to the customer's phone within minutes after their appointment ends
- It follows up with customers in case they forget to leave a review
- Perpetual Billing is still changing so it's hard to keep up with the changes
June 27, 2023
Great Consolidations Platform
Birdeye has been a game-changer for our company's review management. With multiple centers, it was a challenge to track and respond to reviews across different platforms. Birdeye's platform has centralized all our reviews in one place, making it effortless to monitor and manage our online reputation. The ability to pull reports on our Google reviews from a central location has provided valuable insights, enabling data-driven decisions to enhance customer satisfaction. Birdeye has saved us time and effort, and their support has been exceptional. Highly recommended!
- Consolidates all reviews for all centers
- Allows for easy reports
- User-friendly platform
- On rare occasions, the platform does not sync to Google when a review gets deleted, so you have to put in a ticket for that, but they can also perform audits to help this not be an ongoing issue and having to keep track of each review.
The use of Birdeye for reviews for our clients helps us to improve our services. It is always encouraging to hear what others have to say about our company. We have noticed an increase in our reviews and how much easier it is for people to find our services online. The services Birdeye offers are user friendly and streamlines our services to build an online reputation.
- User friendly interface
- Great customer service
- Easy and creative ways to improve services
- Availability in different languages: Spanish, Creole etc.
- Cost of the platform for a smaller company
- Need customize templates for certain services
June 27, 2023
A Birds' eye view of Birdeye
As technology continues to be the forefront of many industries these days, we utilize it for brand recognition in our community and to stay above the competition on popular search engines. If your name is getting out there in the interwebs, how will people find efficiently. Birdeye is our go to problem solver for this.
- Ease of use and UX design.
- Customer service is topnotch and efficient.
- Have made a name for themselves in business marketing.
- Options for elderly people to interface with.
June 26, 2023
Customer Service at its Best!
Our company uses Birdeye to manage our online reputation and review and respond to our company reviews that come in from multiple platforms. With Birdeye, we can ensure that our core team in charge of addressing and responding to reviews is able to see and address public feedback both internally and externally.
- Onboarding
- Training
- Ease of use
- Support
- Intuitive interface
- Custom reports
We needed a solution to help our franchisees gather more reviews and stay on top of the reviews they receive to keep their customers happy. Birdeye makes the process of asking for reviews easy with email and text message automation, and it makes responding to reviews easy, too. You can reply to reviews directly from Birdeye without having to log in to each different platform you're monitoring (Google Business Profile, Facebook, etc.) The platform also helps our corporate marketing team get a better idea of how our franchisees are doing on a daily basis.
- Review Request Automation
- Custom Configuration
- Responsive Customer Service
- Automations sometimes have hiccups and need adjustment
- The Birdeye message inbox within the platform could be better at filtering out spam
June 26, 2023
Simple and Great to Use
Score 10 out of 10
Vetted Review
Verified User
We use Birdeye to consolidate our social media into one platform in order to respond to customers in a timely manner without having to use multiple pages to keep track of conversations and reviews. It helps manage conversations and make sure we don't miss any potential leads or areas of improvement.
- Managing reviews in one place
- Checking messages in one place from multiple platforms
- Responding in a more timely manner
June 26, 2023
Birdeye is an invaluable reputation management tool!
A3 Smart Home LP uses Birdeye to help manage our online reputation across multiple reviews sites. It is a great way to track your overall star rating across multiple sites over time. It is also a powerful tool to help request reviews from happy customers.
- Aggregates reviews from across the web
- Campaigns to increase customer reviews
- Customer support
- Nothing!